ImmuBiome

Discover expert support and resources at the ImmuBiome Help Center. Get answers to your questions about our equine health products, order fulfillment, shipping, and more. We're here to ensure a seamless experience with our innovative mushroom and microbiome-based supplements.

ImmuBiome Help Center

We take great pride in the freshness and quality of our products. If you happen to receive an item with an incorrect expiration date or other issues, please contact us with details such as the lot number, so we can confirm the actual production date

We take great pride in the freshness and quality of our products. If you happen to receive an item with an incorrect expiration date or other issues, please contact us with details such as the lot number, so we can confirm the actual production date for you. We&apos;re committed to ensuring that you receive products at their best, and in case of any errors on our part, we&apos;ll provide a resolution that may include free product replacements or discounts on future orders.

What happens if I receive an expired or incorrect product?

Unfortunately, we are unable to ship orders to PO Box addresses. Please provide a physical street address to ensure that your order can be delivered successfully. If you have entered a PO Box for your delivery address, we will reach out to you for an

Unfortunately, we are unable to ship orders to PO Box addresses. Please provide a physical street address to ensure that your order can be delivered successfully. If you have entered a PO Box for your delivery address, we will reach out to you for an alternative address to avoid any shipping issues.

Can you ship to a PO Box?

If the tracking information indicates that your package was delivered to an incorrect address, please contact us immediately. We will promptly send out a replacement package and provide you with new tracking details. Additionally, we often offer a di

If the tracking information indicates that your package was delivered to an incorrect address, please contact us immediately. We will promptly send out a replacement package and provide you with new tracking details. Additionally, we often offer a discount code for your next purchase to apologize for the inconvenience.

What do I do if my package is delivered to the wrong address?

If your shipping address needs to be updated after you've placed an order, be sure to inform our customer support team as soon as possible. We will communicate with our shipping team to update the shipping details and ensure that your order is sent t

If your shipping address needs to be updated after you&apos;ve placed an order, be sure to inform our customer support team as soon as possible. We will communicate with our shipping team to update the shipping details and ensure that your order is sent to the correct address.

What should I do if I need to change the shipping address after placing an order?

To make changes to your subscription, you will need to access your online account with us. If you haven't activated your account or are having trouble accessing it, please reach out to us. Our team can resend you an account activation link or assist

To make changes to your subscription, you will need to access your online account with us. If you haven&apos;t activated your account or are having trouble accessing it, please reach out to us. Our team can resend you an account activation link or assist with any login issues. Once logged in, you can manage all aspects of your subscription at your convenience.

How do I access my account to make changes to my subscription?

Yes, our products are available for international shipping to various locations. You can make your purchase directly through our website. In some locations, you may find our products at specific veterinary clinics or distributors. If you're looking f

Yes, our products are available for international shipping to various locations. You can make your purchase directly through our website. In some locations, you may find our products at specific veterinary clinics or distributors. If you&apos;re looking for localized availability, please contact us for information regarding clinics or stores in your area that carry our products.

Are Immubiome products available internationally and where can I buy them?

Our formulas are designed to be used in tandem. When giving multiple supplements, the standard recommended dosage is one scoop of each product, both in the morning and in the evening, to maintain a consistent presence in the system. Adjustments can b

Our formulas are designed to be used in tandem. When giving multiple supplements, the standard recommended dosage is one scoop of each product, both in the morning and in the evening, to maintain a consistent presence in the system. Adjustments can be made based on the specific health requirements of your animals.

Can multiple Immubiome supplements be fed together, and what are the suggested dosage instructions?

If you need to cancel an order, please reach out to us as soon as possible. Our customer service team can cancel and refund any orders before they are shipped. Once an item is cancelled, you can expect to see a refund on your card within a certain da

If you need to cancel an order, please reach out to us as soon as possible. Our customer service team can cancel and refund any orders before they are shipped. Once an item is cancelled, you can expect to see a refund on your card within a certain date range, which our agent will specify. Please note that if the order has already been triggered or in the process of being shipped, we may not be able to cancel it in time.

How do I cancel an order I have placed?

For picky eaters who refuse their supplement-laced feed, here are some tricks to try: Skip a day or two of feeding the supplement to reset their taste and then introduce a small amount—starting with half of a scoop—mixed thoroughly in their regular f

For picky eaters who refuse their supplement-laced feed, here are some tricks to try: Skip a day or two of feeding the supplement to reset their taste and then introduce a small amount&#x2014;starting with half of a scoop&#x2014;mixed thoroughly in their regular feed. You can also entice their palate with shredded carrots or a sprinkle of sugar-free strawberry jello powder, cinnamon, or other appetizing substances on top of the feed. This can help mask the new scent. Persistence is key, as horses often grow to like the taste once they have become accustomed to it.

What should I do if my horse is a picky eater and refuses to eat the feed with Immubiome supplements?

We do take into account that our products are primarily developed for horses. However, when incorporating our supplements into a canine diet, the general guideline is to add one teaspoon per 10 pounds of the dog's weight. Please use this as a startin

We do take into account that our products are primarily developed for horses. However, when incorporating our supplements into a canine diet, the general guideline is to add one teaspoon per 10 pounds of the dog&apos;s weight. Please use this as a starting point and adjust based on your dog&apos;s specific health needs and response to the supplement.

Are there any special dosing instructions for dogs when using Immubiome supplements?

Yes, Immubiome supplements can be used for both addressing specific immediate health concerns and for supporting long-term health and maintenance. Depending on the situation, whether it's to support blood sugar levels, gut health, or muscle/fat ratio

Yes, Immubiome supplements can be used for both addressing specific immediate health concerns and for supporting long-term health and maintenance. Depending on the situation, whether it&apos;s to support blood sugar levels, gut health, or muscle/fat ratio, adequate time should be given to observe effects as some conditions like leaky gut require an extended period for healing. You can use one or more supplements concurrently depending on the horse&#x2019;s needs and our formulations work over time to help maintain a balanced horse&apos;s health.

Can Immubiome supplements be used for both immediate issues and long-term care in horses?

Immubiome values the contributions of veterinarians and offers a special program with discounts for those in the veterinary field. If you are a veterinarian interested in utilizing our products for your personal animals or recommending them to client

Immubiome values the contributions of veterinarians and offers a special program with discounts for those in the veterinary field. If you are a veterinarian interested in utilizing our products for your personal animals or recommending them to clients, please check if you are signed up for our vet program for access to exclusive discounts and offers.

Does Immubiome offer any special programs or discounts for veterinarians?

Occasionally, delivery delays can occur due to weather conditions or other unforeseen logistical challenges. If your order has not arrived within the expected time frame, please check the tracking information for the latest update on the delivery tim

Occasionally, delivery delays can occur due to weather conditions or other unforeseen logistical challenges. If your order has not arrived within the expected time frame, please check the tracking information for the latest update on the delivery time. Ground shipping typically takes up to 7 business days in normal weather conditions. If severe weather has affected the delivery services, it might extend the delivery period. If there are still issues with the delivery times, please contact our customer service team for assistance.

What should I do if my order delivery is delayed?

Orders are promptly processed and shipped. If your order is placed before a certain time central on a business day, it will be shipped out the same day. Orders placed after this time or on non-shipping days will be shipped out on the next available b

Orders are promptly processed and shipped. If your order is placed before a certain time central on a business day, it will be shipped out the same day. Orders placed after this time or on non-shipping days will be shipped out on the next available business day. Please note that we do not ship on specific days which will be communicated accordingly.

What are your shipping times and days?

Yes, ImmuBiome's entire collection, including the Super Concentrate, is competition safe. All ingredients comply with the regulations set by the Federation Equestre Internationale, meaning none are listed as banned substances.

Yes, ImmuBiome&apos;s entire collection, including the Super Concentrate, is competition safe. All ingredients comply with the regulations set by the Federation Equestre Internationale, meaning none are listed as banned substances.

Are ImmuBiome supplements competition legal?

Yes, you can continue with a Vitamin E supplement if you believe your horse needs it. It's advisable to consult your veterinarian for testing to ensure optimal levels in your horse's system.

Yes, you can continue with a Vitamin E supplement if you believe your horse needs it. It&apos;s advisable to consult your veterinarian for testing to ensure optimal levels in your horse&apos;s system.

Can I continue using Vitamin E with your supplements?

Our bovine colostrum is ethically sourced from surplus first-day colostrum, after calves have consumed as much as needed. This ensures the well-being of the calves and provides high-quality colostrum for our products.

Our bovine colostrum is ethically sourced from surplus first-day colostrum, after calves have consumed as much as needed. This ensures the well-being of the calves and provides high-quality colostrum for our products.

Where does your bovine colostrum come from?

If you have previously spoken with a member of our team and need to contact them again, we can schedule a time for you to reconnect. Our team members are available during specific hours, and you can call them at the provided contact number to discuss

If you have previously spoken with a member of our team and need to contact them again, we can schedule a time for you to reconnect. Our team members are available during specific hours, and you can call them at the provided contact number to discuss any products or updates.