We take great pride in the freshness and quality of our products. If you happen to receive an item with an incorrect expiration date or other issues, please contact us with details such as the lot number, so we can confirm the actual production date
Unfortunately, we are unable to ship orders to PO Box addresses. Please provide a physical street address to ensure that your order can be delivered successfully. If you have entered a PO Box for your delivery address, we will reach out to you for an
If the tracking information indicates that your package was delivered to an incorrect address, please contact us immediately. We will promptly send out a replacement package and provide you with new tracking details. Additionally, we often offer a di
If your shipping address needs to be updated after you've placed an order, be sure to inform our customer support team as soon as possible. We will communicate with our shipping team to update the shipping details and ensure that your order is sent t
To make changes to your subscription, you will need to access your online account with us. If you haven't activated your account or are having trouble accessing it, please reach out to us. Our team can resend you an account activation link or assist
Yes, our products are available for international shipping to various locations. You can make your purchase directly through our website. In some locations, you may find our products at specific veterinary clinics or distributors. If you're looking f
Our formulas are designed to be used in tandem. When giving multiple supplements, the standard recommended dosage is one scoop of each product, both in the morning and in the evening, to maintain a consistent presence in the system. Adjustments can b
If you need to cancel an order, please reach out to us as soon as possible. Our customer service team can cancel and refund any orders before they are shipped. Once an item is cancelled, you can expect to see a refund on your card within a certain da
For picky eaters who refuse their supplement-laced feed, here are some tricks to try: Skip a day or two of feeding the supplement to reset their taste and then introduce a small amount—starting with half of a scoop—mixed thoroughly in their regular f
We do take into account that our products are primarily developed for horses. However, when incorporating our supplements into a canine diet, the general guideline is to add one teaspoon per 10 pounds of the dog's weight. Please use this as a startin
Yes, Immubiome supplements can be used for both addressing specific immediate health concerns and for supporting long-term health and maintenance. Depending on the situation, whether it's to support blood sugar levels, gut health, or muscle/fat ratio
Immubiome values the contributions of veterinarians and offers a special program with discounts for those in the veterinary field. If you are a veterinarian interested in utilizing our products for your personal animals or recommending them to client
Occasionally, delivery delays can occur due to weather conditions or other unforeseen logistical challenges. If your order has not arrived within the expected time frame, please check the tracking information for the latest update on the delivery tim
Orders are promptly processed and shipped. If your order is placed before a certain time central on a business day, it will be shipped out the same day. Orders placed after this time or on non-shipping days will be shipped out on the next available b
Yes, ImmuBiome's entire collection, including the Super Concentrate, is competition safe. All ingredients comply with the regulations set by the Federation Equestre Internationale, meaning none are listed as banned substances.
Yes, you can continue with a Vitamin E supplement if you believe your horse needs it. It's advisable to consult your veterinarian for testing to ensure optimal levels in your horse's system.
Our bovine colostrum is ethically sourced from surplus first-day colostrum, after calves have consumed as much as needed. This ensures the well-being of the calves and provides high-quality colostrum for our products.
If you have previously spoken with a member of our team and need to contact them again, we can schedule a time for you to reconnect. Our team members are available during specific hours, and you can call them at the provided contact number to discuss